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Effective Date: October 19, 2022

At THEKENNELHUB, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely satisfied with your purchase of dog kennels or other products, we are here to help. Please review our policy below for detailed information regarding returns and refunds.

1. Returns

We accept returns of unused and undamaged products within 30 days of the original purchase date.

To be eligible for a return, your item must:

Non-returnable items:

If you are unsure whether your product qualifies for a return, please contact us before initiating the return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us at [email protected] with your order number, the item you wish to return, and the reason for the return.
  2. Our customer support team will respond within 1-2 business days with return instructions, including the return shipping address and any other relevant details.
  3. Once we approve your return, ship the item back to us using the return address provided. Please ensure you use a traceable shipping method, as THEKENNELHUB is not responsible for lost or damaged return shipments.

Please note that the customer is responsible for the cost of return shipping unless the item is defective, damaged, or sent in error.

3. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at [email protected]. You must provide:

We will offer you a replacement, repair, or full refund, including any shipping costs, depending on the situation. You must notify us within 7 days of receiving a damaged or defective item to be eligible for a replacement or refund.

4. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original payment method. Please note:

5. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please return the item and place a new order for the desired product.

6. Cancellations

You can cancel your order before it has been shipped. If your order has already been shipped, you will need to follow the return process once you receive the item.

Please note that custom-made or personalized products cannot be canceled once production has started.

7. Restocking Fees

In certain cases, we may charge a restocking fee of up to 15% of the product’s price for returns that do not meet our policy criteria (e.g., items that are returned opened or used but are not defective). We will inform you of any applicable restocking fees when you initiate the return process.

8. Exceptions

If you received an incorrect product due to an error on our part, we will cover the return shipping costs, and you will not be charged any fees for returning the item.

9. Contact Information

For any questions regarding returns or refunds, or if you need assistance with your order, please contact us at:

THEKENNELHUB
Email: [email protected]
Address: 1910 Thomes Ave, Cheyenne, WY 82001

We are committed to responding to your inquiries within 1-2 business days.

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1910 Thomes Ave Cheyenne, WY 82001

Operating hours: available 24/7

+1 (307) 221-2852

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